Star Door Service

Frequently Asked Questions About Star Door Service

Does Star Door Service charge a call-out fee, and what's their typical pricing structure?

Star Door Service operates on a fixed $150 service call fee, excluding parts. Locals we've spoken to consistently mention their pricing is reasonable — one Perth resident had both lifting cables replaced after they frayed and snapped, and told us the quote came in at half the price of previous garage door companies they'd used. They quote upfront when you ring the office, then confirm again before starting work, so there are no surprises.

Can Star Door Service repair electronic gates, or do they only handle garage doors?

Star Door Service absolutely handles gates alongside garage doors. Adam and his team have serviced sliding and swing gates across Perth for years — we know of one customer who's relied on them for over twelve years to maintain and repair an electronic gate originally installed by another company. They diagnose faults, order parts, and explain every step before proceeding, making them one of only two garage door specialists in Wangara offering full gate repair.

Who are the technicians at Star Door Service, and what's their level of expertise?

Craig, Adam, and Glenn are the main technicians on the ground. Craig is known locally for his diagnostic skills — residents in North Perth and South Perth report he walks them through issues on-site and offers practical recommendations. One customer told us Craig levelled their door better than when it was first installed. The team brings over twenty years of combined experience across all door types, and they're particularly skilled at identifying problems other companies miss.

How quickly can Star Door Service respond to a garage door emergency in Perth?

Star Door Service routinely offers same-day callouts across Perth, North Perth, and South Perth. We've heard from locals who've had urgent spring and cable failures resolved within hours of their initial call. They typically provide a time window — one customer was given 10–12 and received a call from Craig just after 10 confirming his arrival. For urgent repairs like snapped cables or broken springs, they prioritise getting you operational fast.

Does Star Door Service install custom or Colorbond garage doors, or only do repairs?

Star Door Service supplies and installs both Colorbond roller doors and custom sectional doors, not just repairs. We know of one installation in the Perth area where they delivered a professionally custom-made, fitted door within two weeks of the initial callout — which the customer reports cost nothing. They work with major brands including ATA, Chamberlain, Merlin, Herculift, and Superlift, and also handle full conversions from manual to automatic operation.